From Support to CRM Manager: The Inspiring Journey of Dmytro Tsapenko at RISK Company

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6 min.
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May 21, 2024

In the fast-paced world of the iGaming industry, where passion, vision, and strong values drive success, RISK Company shines as a beacon of excellence. At the core of RISK's remarkable story are our employees – the true heroes who continuously raise the bar, propel projects to new heights, and fearlessly embrace challenges. Today, we explore the inspiring journey of one such hero, Dmytro Tsapenko, whose unwavering dedication and passion have transformed his career and left an indelible mark on the company.

Dmytro's journey at RISK began when he joined the company as a support manager. Little did he know that this decision would be the catalyst for an extraordinary adventure. With a keen eye for detail and a commitment to excellence, Dmitry quickly made his presence felt within the organization.

The path to success was not without its challenges. The initial weeks were intense, with rigorous training sessions, weekly exams, and an overwhelming influx of information. Dmytro's proficiency in English proved to be a valuable asset, earning him a spot on the English-speaking support team. This opportunity marked the beginning of his meteoric rise within the company.

Dmytro's proactive approach and unwavering dedication soon caught the attention of his superiors, and he was handpicked to join various teams, where he worked alongside other rising stars. Together, they formed formidable duos, working tirelessly to provide exceptional support to RISK's valued customers.

Dmytro's insatiable appetite for growth and his willingness to seize every opportunity that came his way propelled him to new heights. He quickly adapted to new systems and embraced enhanced functionality. His exceptional performance and leadership qualities earned him promotions and senior positions, a testament to his unwavering commitment to excellence.

However, there was a period of misunderstanding with the ex-team lead. Fortunately, due to the annual survey, there was the ability to share weighted objective feedback. After that, another team lead came, and a new story began: Dmytro's results were recognized, and he was seen. He got the opportunity to expand his functionalities and received a promotion.

As Dmytro's role evolved to encompass a wide range of responsibilities, he became a jack-of-all-trades, driven by his deep love for the industry and his unwavering commitment to success. His exceptional performance and consistently high reactivation rates earned him bonuses month after month, solidifying his position as a top performer within the company.

Dmytro's journey is a testament to the power of perseverance, hard work, and a never-say-die attitude. Despite the challenges and uncertainties faced, Dmitry remained steadfast in his belief in the project's potential. His ability to keep projects afloat, even when they teetered on the brink of closure, showcased his remarkable resilience and leadership skills.

When asked about the secret to his success, Dmytro humbly attributes it to a combination of his own initiative and the opportunities provided by RISK. 

He emphasizes the importance of seizing every chance to prove oneself and consistently delivering outstanding results. 

Dmytro's advice to newcomers is simple yet profound: have patience, work hard, and never shy away from taking on additional responsibilities. 

He firmly believes that the company always recognizes and rewards those who go above and beyond. It is a reflection of the values and culture that define RISK Company. The organization's commitment to nurturing talent, providing opportunities for growth, and fostering a supportive environment has been instrumental in shaping Dmytro's success. RISK's culture of recognition and reward has fueled Dmitry's motivation, pushing him to consistently exceed expectations and set new benchmarks for excellence.

The company's willingness to invest in its employees, provide them with the necessary tools and training, and create an environment that encourages innovation and creativity has been the bedrock of Dmytro's success. And this success is not just about individual achievement; it is about being part of a larger purpose, a shared vision, and a culture that fosters growth and development. As we look to the future, let us draw inspiration from Dmitry's story and strive to create a RISK’ world where every individual has the opportunity to unlock their full potential and make a positive impact in their chosen field. With the right mindset, a supportive environment, and an unwavering commitment to excellence, there is no limit to what we can achieve.

As RISK Company continues to empower its employees and provide them with the tools and support they need to succeed, we can expect to see many more success stories like Dmytro's in the years to come.

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