Top 6 Communication Skills and How to Improve Them

icon  light gray clock
10 min
Jun 28, 2024

Mastering communication skills is vital today. It's key for success in personal and professional life. Good communication helps build relationships and grow your career. Studies show our body language, like facial expressions, matters a lot too.

At work, good communication is crucial. A Gallup report found 70% of a team's energy depends on the manager's skills. This says a lot about how leadership talks to the team. Working on these skills can make you shine in interviews and push your career forward.

Good communication has many sides - talking, showing yourself through gestures, and writing. Each way helps you connect better with others. Better communication can improve your team's work, stop arguments, and make work a happier place.

Key Takeaways

  • Nonverbal communication is as crucial as verbal communication
  • Effective communication skills lead to improved relationships and productivity
  • There are three main types of communication: verbal, non-verbal, and written
  • Clear speech is a critical element of effective communication
  • Active listening skills help prevent miscommunication
  • Good posture contributes to making a positive first impression
  • Eliminating filler words enhances communication clarity

Communications Skills: Definition and Importance in the Workplace

Workplace communication is crucial for a company's success. It involves talking, writing, and even body language. These skills help build strong relationships and make work more efficient.

Definition of Communication Skills

Communication skills at work mean knowing how to share and understand information well. They include talking, writing, listening, and how you act without words. These are key for clear and effective work conversations.

Importance in Professional Settings

Having good communication skills is essential for moving up in your career. They let you:

  • Get along better with bosses and colleagues
  • Connect well with clients
  • Explain things easily and clearly
  • Look more professional
  • Be a better listener and more open-minded

TopResume says that good communication is one of the top three things bosses look for when picking people for promotions.

Types of Communication

There are many types of communication you should know about to be a good communicator at work. Here are the main ones:

Communication Types Table





Speaking to share information

Presentations, team meetings, phone calls


Sharing information with text

Emails, reports, notes


Ways to communicate without words

Body language, facial expressions, hand signals

Active Listening

Paying close attention when someone talks

Asking questions, reflecting what was said


How the situation affects the conversation

Your relationship with the person, where you're talking

Getting good at all these ways of communicating makes work life better. It helps things run smoothly and the team works better together.

The Power of Strong Communication Skills in the Workplace

Communication is key to success in business. Skills in communication do more than just share info. They change how a company works, affecting everything from how happy workers are to the money it makes.

Bad communication is a huge problem for businesses in the U.S. It costs them $1.2 trillion each year. This shows why it's so important for companies to have good communication.

Here are some ways good communication helps businesses:

  • More engagement from employees brings in 23% more profit
  • Teams trust each other and work together better when they communicate clearly
  • Knowing more leads to making the right decisions at work
  • Change becomes easier when people communicate well about it
  • Clear instructions make work more efficient

Yet, many companies still struggle with communication. According to Gallup, only 13% of leaders communicate well at work. But this is a big chance for companies to get better.

Learning how to talk to others changes how you work with them. Did you know 85% of problems in relationships are because of bad communication? By getting better at talking, you can avoid fights and get along better personally and at work.

But talking isn't just about what you say. Most of our communication, up to 93%, is through things like how we move and the sound of our voice. Paying attention to these details makes you a better communicator.

Improving how you communicate brings real benefits. It helps your team work better and brings new ideas to the table. Good communication is a strong tool for business success. By focusing on this, you can do great things at work.

6 Communication Skills You Can't Ignore

Mastering key communication skills is vital for job success. People who communicate well usually do better at work. This article looks at the top six skills and how to get better at them.

Active Listening

Active listening means really engaging with the speaker. To get better, pay full attention, make eye contact, and don't interrupt. Also, ask questions that show you're interested and understand what they're saying.

Straight talking

Being clear when you talk is very important. Work on this skill by thinking about what you want to say before saying it, speaking clearly, and using a strong voice. Keep in mind, most of what we communicate comes from body language and tone.

Non-Verbal Communication

Remember, it's not just what you say, but how you say it. Pay close attention to your body language, facial expressions, and tone of voice. Maintain an open posture, make eye contact, and use gestures that align with your words to project confidence and authenticity.

Stress Management 

Maintain your composure even in high-pressure situations. Develop effective stress-management techniques such as deep breathing exercises, mindfulness practices, or regular physical activity to keep your mind clear and your communication focused.

Emotion Control

Be aware of your emotions and how they impact your interactions. Practice empathy by acknowledging the feelings of others, and respond with understanding and compassion. Emotional intelligence fosters a positive work environment and helps resolve conflicts effectively.

AI Literacy 

In today's digital age, mastering various communication platforms is essential. Craft clear and concise emails, be mindful of your tone in online messages, and present yourself professionally in video conferences.

Developing Strong Communication Skills for Career Growth

Good communication skills are vital for moving up in your career. Employers really like people who can communicate well. This makes it key for climbing the career ladder.

To level up your communication game, try out some of these tips:

  • Practice active listening in everyday conversations
  • Take on more communicative roles at work
  • Seek feedback from colleagues
  • Develop your emotional intelligence
  • Improve your nonverbal communication

Becoming a better communicator can boost your job performance. It can also make your work relationships stronger. This, in turn, can help you move ahead in your career. Now, let's check out some important stats about communication at work:

Communication Statistics Table

Communication Aspect


Impact of Nonverbal Cues

65-93% more impactful than spoken words

Effective Listening

People hear about 50% of what's said in conversations

Body Language Perception

55% of how listeners perceive a speaker

Remote Work

58% of the workforce worked remotely in 2022

Digital Communication Usage

20 hours per week on average

These numbers really show how crucial good communication is for getting ahead at work. By working on your listening and nonverbal skills, along with getting used to digital tools, you can push your career forward.

Remember, being a good communicator is more than talking clearly. It's also about truly understanding others and managing your feelings. With these abilities, you can handle the challenges of today's work world and improve your career.

Overcoming Common Communication Barriers

Good communication is key in any business. But, lots of companies face communication barriers that slow them down. The Society for Human Resources Management says big businesses lose about $62.4 million each year because of bad communication.

Identifying Obstacles

To improve how you talk, know what's getting in the way. Here are some common issues:

  • Physical barriers (like loud areas or broken tech)
  • Emotional barriers (such as little trust or bad body language)
  • Language differences
  • Organizational silos
  • Too much information
  • Differences in company roles

Strategies for Improvement

Here are some ways to get over these hurdles and boost how you communicate:

  1. Use active listening
  2. Ask for feedback and add more details when needed
  3. Be clear and straight to the point
  4. Pick the best way to talk to each other
  5. Work on understanding and managing feelings

Getting better at talking needs many steps. Companies should help their people learn new skills and make sure speaking openly and sincerely is valued.

Communication Barriers and Strategies

Communication Barrier


Improvement Strategy

Physical barriers

Delays in work

Invest in better tech

Emotional barriers

Less body language info

Grow trust and care for feelings

Language differences

More mistakes

Offer language lessons

Organizational silos

Less work done

Push working together across teams

Information overload

Gets people off track

Set up ways to manage info better

To really achieve, companies must tackle these communication issues. Keep in mind, talking well is a skill that gets better with practice and learning.

The Role of Technology in Modern Communication

Technology has changed the way we work and communicate. It has made us depend on digital communication tools. This is significant because of the growth in remote and hybrid work settings.

Here are some key stats:

  • In 2022, people sent over 333 billion emails every day
  • Slack, a leading chat platform, has about 10 million daily users globally
  • Virtual Reality (VR) can boost attention in meetings by 25%

Modern tools have truly reshaped how we interact at work. Let's look at their benefits:

Communication Tools Overview

Communication Tool




Instant messaging and file sharing

Almost instantaneous delivery

Video conferencing

Remote collaboration and virtual meetings

Audio, video, and screen sharing capabilities

Social media

Branding and marketing

Increased brand awareness and audience engagement

For better digital communication, here's what to do:

  1. End virtual meetings on time
  2. Think about how much others can focus
  3. Recap what's important after discussing online
  4. Reply quickly to digital messages
  5. Know the challenges of communicating online

As tech progresses, being flexible and skilled in digital communication is key for career success.

Enhancing Team Collaboration through Effective Communication

Team communication is vital for a successful workplace. It helps teams reach their goals faster and makes the work environment positive.

Building Trust and Rapport

Trust is key for teams to communicate well. Managers can enhance trust by:

  • Explain personal relevance and objectives at the start of projects
  • Encourage informal interactions among team members
  • Use icebreakers to facilitate relationship-building
  • Offer support and guidance when needed

These steps make a safe space. Team members then share their ideas freely and without judgment.

Facilitating Idea Exchange

Open dialogue boosts creativity and innovation. To improve communication, teams should:

  • Embrace different viewpoints
  • Be okay with some misunderstandings to achieve creative success
  • Encourage everyone to share their ideas
  • Use different tools for communication like email, Slack, and video calls based on preferences

Resolving Conflicts

Resolving conflicts is crucial for team harmony. Effective strategies for this include:

  • Listening actively to others
  • Respecting every viewpoint
  • Looking for solutions that everyone can agree on
  • Offering feedback regularly

These conflict resolution skills help teams stay close-knit. They also keep the workspace positive.

Impact of Communication on Team Collaboration

Communication Aspect

Impact on Team Collaboration

Active Listening

Leads to better understanding and respect

Clear Communication

Keeps teamwork focused and aligned

Trust Building

Promotes sharing of thoughts and ideas

Conflict Resolution

Avoids negative effects on work

By emphasizing these communication aspects, organizations can foster a teamwork-focused culture. It aids in success and innovation.

Measuring and Assessing Communication Skills

Checking how well we communicate is vital in today’s work world. Bad communication costs big companies about $64.2 million each year. Using a good communication skills test can help spot areas to get better and follow progress.

Measuring how we talk to others includes thinking about it ourselves, hearing from co-workers, and being formally evaluated. It’s crucial to look at video or audio of how we chat or present, since much of what we say is in how we say it. Chats with our team or boss over time can pinpoint what we need to work on.

Checking written messages is just as key. Since over a third of top-level staff and workers are often out of the loop, clear writing can fix this. Doing these checks can build a culture where people trust and talk to each other better. This leads to happier workers and improved job satisfaction.


What are communication skills?

Communication skills help us share information and ideas well. They make public speaking smooth and help us understand people better.

Why are communication skills important in professional settings?

Effective communication is key at work. It builds trust, aligns everyone's goals, and achieves results. Good skills boost business success and improve teamwork, decision-making, and working with others in the company.

What are the main types of communication?

The main types of communication include talking, writing, body language, listening well, and understanding the situation.

How do effective communication skills benefit businesses?

By communicating well, people solve problems and motivate others. This leads to stronger teamwork, better decisions, and smoother work between teams. Managers can share tough messages clearly, keeping trust and motivation high.

What are the top 6 communication skills?

The top communication skills are listening, talking, using body language, writing, understanding emotions, and giving feedback.

Why are communication skills important for career growth?

Good communication helps you move up in your career. Employers love to see these skills in action. They can help you perform better at work, build stronger work relationships, and open doors for promotions.

What are some common communication barriers?

Issues like not paying attention and misunderstandings can get in the way of good communication.

How can technology impact workplace communication?

Today, tools like video calls and messaging are vital for work conversations, especially with remote work. They make it easy to connect and share information anytime, anywhere.

How can effective communication enhance team collaboration?

Good communication builds trust and helps ideas flow. It also helps solve conflicts with understanding and clarity.

How can communication skills be measured and assessed?

You can see how well you communicate by reflecting, getting feedback from others, or reviews. Also, keeping track of how clearly you write or speak can show your progress.

You may be interested in

Leadership vs. Management: 5 Tips to Become a Better Leader

icon  light gray clock
6 min
July 15, 2024
A Gallup study showed that followers want trust, compassion, stability, and hope from their leaders. But, many articles focus on improving weaknesses instead of building on strengths. This overlooks the key difference between leadership and management, which are both crucial for success. While managers and leaders share some skills, it's important to know their main differences. Managers plan, organize, and direct to meet company goals. They set goals, budgets, and strategies to improve performance and productivity.
Read More

9 Types of Employment Contracts You Should Know

icon  light gray clock
8 min
July 12, 2024
There are many types of contracts, like part-time, fixed-term, and freelance ones. Each has its own pros and cons for both sides. Learning about them helps you make choices that fit your needs or goals, leading to better working relationships.
Read More

Inside the Mind of a iGaming Industry CFO: An Interview with Oleksiy Kaplunov

icon  light gray clock
7 min
July 11, 2024
In the fast-paced world of iGaming, financial leadership plays a crucial role in steering companies towards success. We had the privilege of sitting down with Oleksiy Kaplunov, the Head of Finance at RISK, to gain insights into his approach to financial management, team building, and navigating the unique challenges of the igaming industry. In this candid interview, Oleksiy shares his thoughts on industry knowledge, the qualities of an ideal iGaming CFO, and strategies for maintaining work-life balance in a high-pressure environment.
Read More

Strategic Workforce Planning 101: Framework & Process

icon  light gray clock
10 min
July 3, 2024
Your organization's success depends on having the right team in place. More than 70% of companies see keeping their best people as a big challenge. This is where strategic workforce planning (SWP) comes in. It's about spotting any skills or knowledge gaps and making a plan to fill them. This ensures your team has everything they need to meet the company's goals now and in the future.
Read More

Employee Engagement Strategies for a Better Workplace Environment

icon  light gray clock
7 min
June 27, 2024
Did you know only a small fraction of employees worldwide, 23%, and in the U.S., 33%, are "engaged"? This comes from Gallup's study. It shows how important engagement is at work. Engaged folks do more than just turn up. They are 17% more productive, make their companies 23% more money, and keep customers 10% more satisfied. These facts point to the big change better engagement can bring in every business.
Read More

Engaging Generation Z in the Workplace: Strategies for Effective Internal Communication and Collaboration

icon  light gray clock
5 min
June 27, 2024
As Generation Z enters the workforce, organizations must adapt their communication strategies to effectively engage and retain this unique demographic. Born between the mid-1990s and early 2010s, Gen Z is set to outnumber Millennials worldwide, making up 27% of the job market by 2025. Inna Kutsak, Senior Communications Manager at RISK, shares her insights on the secrets to successful communication with Gen Z employees.
Read More

4 Types of Key Performance Metrics To Track

icon  light gray clock
10 min
June 24, 2024
Did you know that comparing profitability metrics can help find key business changes? Looking at numbers, from how productive we are to what we sell, helps a lot. This way, we know where to aim for and what to change to get there.Measuring performance metrics is important for a few reasons. It helps us see our growth. It also lets us compare where we are now to where we want to be. And, it guides us in making smart moves to reach our goals. Understanding key performance metrics is key for any business's success. For example, knowing how productive we are and our profit margin is crucial. It helps businesses thrive and hit their strategic targets.
Read More

The Best-Kept HR Secrets for Creating a 'Wow-Atmosphere' in the Digital Workplace

icon  light gray clock
6 min
June 21, 2024
Insights from Yuliya Kushnir, RISK HR Project Manager, on Fostering Connection and Collaboration in the Digital Workplace In the ever-evolving landscape of modern work, where remote teams and digital communication are the norm, the role of HR professionals has never been more crucial. How do you build a company culture that thrives when employees are scattered across time zones and screens? How do you ensure that everyone feels connected, valued, and motivated?
Read More

Employee Life Cycle: The Ultimate Guide

icon  light gray clock
8 min
June 20, 2024
Did you know that most job seekers are attracted to organizations that look after their brand? The employee life cycle is key. It's about the whole journey between an employee and their workplace. This journey starts from hiring and lasts till they depart. Knowing about the employee life cycle helps a lot. It lets you connect with people at every step. This, in turn, helps you find the right talent, make employees happier, and boost your company's success. We are going to dig deep into each of the seven stages. And we'll share tips to make each stage the best it can be for your employees and your company.
Read More

10 Essential Project Management Skills to Succeed

icon  light gray clock
6 min
June 14, 2024
By 2026, the market for project management software is set to hit $17.5 billion. It will grow at a rate of 12% annually from 2021. This shows there's a big need for project managers who know their stuff. To turn your natural skills into a successful project management career, you need to work on 10 key skills.
Read More

eNPS as a Key Element in Building Two-way Communication and Employee Loyalty

icon  light gray clock
5 min
June 12, 2024
At RISK, a mantra echoes through our halls (well, virtual halls, as many of us work remotely): "People are our key value." It's not just a catchy slogan. It's the beating heart of our company culture, the guiding principle behind every decision we make. And that's why employee loyalty research, also known as eNPS, isn't just a box-ticking exercise for us – it's a window into the soul of RISK.
Read More

The 10 Essential HR Metrics You Absolutely Need to Watch

icon  light gray clock
10 min
June 6, 2024
Are your HR metrics helping lead your company to victory? In today's fast changing world, making choices based on data is key. This is especially true for businesses that want to keep and grow their top talent. So, what HR metrics are essential for getting useful info and boosting sustainable growth?
Read More

Keeping Pace on the iGaming Track: Insights from Kazakhstan

icon  light gray clock
6 min
June 6, 2024
In the rapidly evolving world of iGaming, staying ahead of the curve is crucial for success. At RISK, we pride ourselves on our ability to adapt to changing market conditions and capitalize on emerging opportunities. To gain a deeper understanding of the current state of the industry and our plans for the future, we sat down with Yuriy Kralyuk, theHead of Kazakhstan Region @RISK. In this candid conversation, Yuriy shared his insights on the trends shaping the iGaming market and how RISK is positioning itself for growth in 2024 and beyond.
Read More

From Support to CRM Manager: The Inspiring Journey of Dmytro Tsapenko at RISK Company

icon  light gray clock
6 min.
May 21, 2024
In the fast-paced world of the iGaming industry, where passion, vision, and strong values drive success, RISK Company shines as a beacon of excellence. At the core of RISK's remarkable story are our employees – the true heroes who continuously raise the bar, propel projects to new heights, and fearlessly embrace challenges. Today, we explore the inspiring journey of one such hero, Dmytro Tsapenko, whose unwavering dedication and passion have transformed his career and left an indelible mark on the company.
Read More

Product Manager vs. Product Owner: Who's Who?

icon  light gray clock
12 min
May 16, 2024
It’s very important to know the difference between a product owner and a product manager. This understanding helps teams meet their goals and make products customers love. Without clear roles, it's hard to get a project done well. Knowing what each role does makes teamwork better and tasks clearer.
Read More

Navigating the Legal Landscape of AI-Generated Content in iGaming: Opportunities and Challenges

icon  light gray clock
8 min
May 14, 2024
The rise of automated text creation presents significant opportunities for iGaming businesses to expand their reach and improve user engagement. By leveraging AI-powered tools, companies can generate vast amounts of content, such as game descriptions, promotional materials, and even personalized recommendations, in a fraction of the time it would take human writers. This efficiency enables iGaming platforms to cater to a wider audience and deliver tailored experiences that keep users coming back.
Read More

The Metaverse: A Playground for the Future of Marketing

icon  light gray clock
10 min
May 3, 2024
Imagine a world where you can step into a virtual store, design your perfect pair of custom sneakers with a virtual reality headset, and have them delivered to your doorstep – all without leaving your couch. Or, picture yourself attending a live soccer match with your friends from all over the globe, where you can cheer, communicate, and interact with the performers in a shared virtual space. That's the kind of future the metaverse promises, and it's fundamentally changing how businesses think about marketing.
Read More

Mastering Expectation Management: Tips & Strategies

icon  light gray clock
10 min
April 29, 2024
Expectation management is key for success. With these smart strategies and continuous updates, projects can stay on track. This creates a work culture filled with trust, teamwork, and always getting better.
Read More

Unlocking Success in the iGaming World Essentials

icon  light gray clock
6 min
April 29, 2024
In this article, we will delve into the essential insights that can navigate you for better understanding of the gambling world. We will explore the different factors that contribute to success in the gambling industry and provide expert guidance on how to navigate this competitive landscape.
Read More

Boost Collaboration: 5 Tips to Improve Your Teamwork Efficiency

icon  light gray clock
5 min
April 29, 2024
In the world of business, working well as a team is vital to success. Did you know effective teams are 5 times more likely to do well and meet their goals? By improving how we talk to each other and building a united team, companies can really boost their productivity.
Read More

How Riskers elevate customer support and their careers

icon  light gray clock
4 min
April 17, 2024
What comes to mind when you think of customer support? A corporate machine with constantly changing operators who read from scripts like robots. But if you look at the RISK support team, you’ll see the opposite picture: minimal turnover and support agents speaking in a simple language.
Read More

The Riskers at Cannes Lions: How we back talents

icon  light gray clock
4 min
March 20, 2024
Feeling like you’re stuck in the same old routine at work? Every specialist needs a breath of fresh air for inspiration now and then. Our team believes in the power of industry contests. This time, we’ll dive into Cannes Lions – the international festival of creative communications and advertising through the stories of our Riskers!
Read More

RISK from the inside: Our CEO reveals!

icon  light gray clock
5 minutes
February 9, 2024
We're about to delve deep into the core of what drives the Riskers. Just as our team charts the course for the entire company, it's the backbone of our team that steers us through these waters. So, let's dive into a sneak peek of the wisdom shared by our captain, Max Potomkin.
Read More

How to thrive on the edge

icon  light gray clock
5 minutes
December 27, 2023
High-risk businesses demand more from their leaders.
Read More

What kind of tribe is the Risk.Inc team?

icon  light gray clock
6 minutes
December 26, 2023
People shape and move any company. What brings professionals from around the world together under one roof? Shared principles and values.
Read More

Contact form for affiliates

We're eager to partner up with folks like you! Ready to dive in?
four people sitting at a table working on something together
We use cookies on our website to make your experience smooth by using analytics & personalization. If you accept it, you'll let us know that you don't mind our collecting information about how you interact with our website.
Check out our
Cookie Policy to learn more!